The workers secretly influencing their companies’ AI usage

When Estefania Angel started working as an executive assistant at a large tech company a few months ago, she noticed something counterintuitive: while her company’s job was to help other enterprises set up AI to streamline their in-house tasks, her company didn’t use those systems internally itself. Using AI apps in Slack, Outlook, and Google to track various assignments and ping colleagues, Angel got the attention of her superiors. One even asked Angel to teach her how to use AI at work. “We started tracking a whole project that she was doing,” says Angel, who works as an executive assistant (EA) with EA service company Viva Talent, streamlining the project’s workflow. That was just the first step. Ultimately, through Angel’s use of AI to make a variety of office tasks increasingly efficient, more and more of her colleagues began adopting those AI-driven processes until it became the company norm.  It wasn’t company executives driving AI adoption—but rather lower-ranking, self-ta